Refund Policy

Refund Policy for Counselling Packages

"Refund for Unused Services: If a client terminates the agreement or contract before utilising the full scope of services agreed upon, they may be eligible for a refund for the unused portion of those services. The refund amount will be determined as follows:

  1. The client must provide written notice of their intent to terminate the agreement.

  2. The refund amount will be calculated based on the services remaining unused at the time of termination, minus any applicable fees, expenses, or charges incurred by the service provider up to that point.

  3. Any non-refundable deposits or upfront fees, as specified in the agreement, will be deducted from the refund amount.

  4. The refund will be processed within 14 business days from the date of the client's termination notice.

  5. The client may not be eligible for a refund if they have violated the terms of the agreement or if the termination is due to circumstances beyond the service provider's control.

  6. The service provider reserves the right to amend or modify the refund policy at their discretion. Any changes to this policy will be communicated to the client in writing.

This refund clause is intended to protect the interests of both the client and the service provider, ensuring a fair and transparent process for refunds in cases where services remain unused due to a client's decision to terminate the agreement."